Terms
Plain terms for orders and team lunches.
1. Who we are
BuraqHospitality Ltd, company no. 17153833, registered in England & Wales. Registered office: Cardiff. We are a registered food business with the City of Cardiff Council (Shared Regulatory Services). The cook and director is Hooria. Public email: lunch@buraqhospitality.co.uk (Buraq Flash) and table@buraqhospitality.co.uk (Buraq Table). Phone 07767 192008.
2. Service days and times
We deliver Monday to Friday. Early orders are open now and are delivered from Monday 7 September 2026; our official launch is Monday 28 September 2026. We publish any days we are closed. Boxes are cooked the same morning and delivered between 12:00 and 13:00.
3. Buraq Flash — ordering and cut-off
Order by 10:00 (UK time) for same-day delivery. After 10:00 you are ordering for the next working day. Every order shows its delivery date before you pay.
Cancellation
Cancel free until 10:00 on the delivery day, in the app or by replying to your confirmation. After 10:00 the food is being cooked and the order is charged.
Payment
Card, Apple Pay or Google Pay through SumUp. Pay on delivery is available to returning customers only. Prices are shown in pounds and include VAT where applicable. £9.99 a box for your first week, then £15.
4. Delivery area
Delivery is free. It is live now at Cardiff Gate (CF23 8) — the business park and the dealership cluster at M4 junction 30 — and St Mellons Business Park (CF3 0 and CF3 2), off the A48. Llanishen and Ty Glas, UHW and Heath, Cathays Park, the city centre (Callaghan Square, Capital Quarter, Central Square), Cardiff Bay, and Pontprennau and Cyncoed are coming soon. Somewhere else in Cardiff? Ask in the quote form and we will confirm before you order. The checkout checks the postcode; we cannot accept addresses outside the live area. We deliver to a reception or an agreed drop point, not to individual desks, and we message when the boxes leave the kitchen.
5. Allergens — your duty to tell us
Every lunch: Contains milk (the yoghurt). Made without the other 13 listed allergens as ingredients. Buraq Table platters are different: samosa pastry contains wheat, and channa chaat contains milk. If wheat or gluten matters to you, tell us before ordering platters. If anyone eating has an allergy or intolerance, tell us before you order — in the notes, in the quote form, or by phone — so we can advise honestly. The full allergen sheet lists every dish.
6. Buraq Table — team lunches and invoicing
Price and minimum
£14.99 a head for your first two team orders, then £20, delivery included, from five people a day. Platters (samosas, pakoras, channa chaat) are priced per platter on your quote. Your quote states the agreed menu, per-head price, delivery time and any cost code.
Headcount
Confirm the headcount by 10:00 on the working day before delivery. We cook to that number.
Invoicing
| Invoice | One itemised invoice on the 1st of each month for the previous month — name, dish, date and cost code where given. |
| Terms | 14 days from the invoice date. |
| Payment | Bank transfer to the account shown on the invoice. |
| Late payment | Interest at 4% a year above the Bank of England base rate from the due date until paid. We may pause deliveries while an invoice is overdue. |
Changes and cancellations
| What | Free until | After that | On the day |
|---|---|---|---|
| Individual lunches | 10:00 the working day before | Charged in full | Charged in full |
| Platters, and orders of 20 or more heads | 14:00 the working day before | 50% of the affected amount | 100% |
Trial week and contract
Every Table account can begin with a taster tray on us before you commit, and there is no long contract or minimum term — you can stop at any time before the next headcount confirmation. Refer another office and you each get a free Buraq lunch when their first order lands.
7. Food safety and quality
Level 2 food-safety trained; hygiene rating awaited (as at 6 September 2026). £5,000,000 public and product liability insurance. If anything is wrong with your order, tell us the same day and we will put it right or refund it.
8. The app, the office link and Mr Flash
Sign-in is by a one-time email code. An organiser who creates an office is responsible for who joins it and, for employer-paid offices, for the boxes ordered through it. Mr Flash is an assistant: it can answer questions and note requests, but it cannot issue vouchers, confirm orders or make claims about halal status, allergens or hygiene ratings beyond our fixed statements.
9. General
We may update these terms; the version on this page applies to orders placed after it is published. These terms are governed by the law of England and Wales. Questions: admin@buraqhospitality.co.uk.